Popular Services

Request for service for computer hardware failure, request to have software applications installed, or request for service if an existing installed application is not working correctly.

Office 365 account issues, licenses, phone number changes

Request to have software applications installed on your Fresno State device(s)

Email Reactivation Request

Request and Adobe CC Pro license for Fresno State faculty and staff.

Web Support Request (Omni training, access, sites, problems, content update, Google Search/Analytics/Data Studio)

Request a new Adobe Sign account or support for an Adobe Sign issue.

Assistance for peripheral devices, printers, cameras, scanners, etc., connected to campus owned equipment.

Service request for device installations or relocating computer workstations from one place to another, both temporary and permanent moves.

Role Based Accounts are single user accounts that provide business continuity for positions that have a relatively high turn over rate such as student assistants or temporary employees.

General support for account services

Convert a student account to a faculty or staff account

A request to work with an IT Liaison for the purpose of identifying future technology needs as well as acquiring quotes for technology procurement. For example, working with a vendor

Canvas is the LMS tool that Fresno State offers for all instructors to use for their classes.

Submit a service request regarding OnBase forms and document archival/scan/import/creation services. (Report production issues, set up new forms or workflows, modify existing forms or workflows, problems logging in, workflow process administrator access)

Security access to PeopleSoft pages and reports, EAB (Advising Software), and OnBase scanned documents.