Fresno State provides identity management services to ensure a seamless login capability for various Fresno State services (E-mail, My Fresno State, Canvas). This system relies on a user ID, sometimes referred to a username (e.g. jsmith123), and also holds some information how the user's personal name is displayed (e.g., John H. Smith). Students can request a user ID and/or display name changes using this service.
Please note:
- If you would like to request a change to your full legal name of record at Fresno State, you must complete an official name change form with Student Records first.
- If you are requesting a user ID change, you will lose access to Canvas while the change processes. This process can take 24 to 48 hours.
- There is a separate service for Faculty/Staff to update their name information.
Any user ID change will offline your account for 24 hours while the name change is completed. When submitting a user ID change request, please include three options for the new user ID, as potential usernames may already be in use.
Who can request this service?
Fresno State students can request this service.
How do I request this service?
Please click the Request Service button located in the upper-right-hand corner of this screen and submit a request. Students will need to have a completed legal name change with Student Records in cases of display name (full name) changes.
How much does the service cost?
There is no chargeback to the department associated with this service.
Who can I contact for more help?
Customers are encouraged to call the Technology Services Help Desk at 559-278-5000 for additional assistance. Customers can also access our online knowledge base for self-service content.