Fixing the Error - "Your account doesn't allow editing on a Mac."

Subject: 
Fixing the Error - "Your account doesn't allow editing on a Mac." 

Environment:
Fresno State University, Office 365, Mac

Article Summary: 
Getting the message "Your account doesn't allow editing on a Mac." This article will walk you through the process of fixing this issue. 

Resolution: 

If you see this error and have verified that you have a MS365 license applied to your Fresno State account, please try the following steps to remedy the problem. If you are not sure if you have a license applied to your account, please call the Technology Service Desk at 559 278 5000.

Option 1: Verify you can login to the Microsoft portal to ensure valid credentials for the account are being entered. Test your login here, your email should end with '@mail.fresnostate.edu'.

Option 2: Try deleting the keychain password on your Mac and then rebooting 

  1. Open Finder, and then open the Applications
  2. Open the Utilities folder:
  3. Open Keychain Access.
  4. Select the Search Bar in the top right corner.
  5. Search for and delete all references to 'Microsoft Office Credentials':
  6. Close Keychain Access.
  7. Restart your computer.
  8. You may then proceed to activate Microsoft Office

Option 3: Try following the instructions from Microsoft to resolve this issue, this will remove your current license and download a new license from you Fresno State account. Find instructions for this option here.

Option 4: Manually clear stored credentials from the computer:

  1. Sign out account and Quit Office apps.
  2. Open finder
  3. Click "go" on the top menu bar
  4. Go to folder
  5. Input the following path: ~/library/Group Containers to open Group Containers.
  6. Ctrl+click each of these folders if present, and Move to Trash.

    UBF8T346G9.ms
    UBF8T346G9.Office
    UBF8T346G9.OfficeOsfWebHost
     
  7. Restart Office and click "Activate" to sign back into your O365 account

Option 5: After all other option have been attempted, reinstall the software.

  1. Uninstall Office 365 from you device
  2. Reboot the computer
  3. Navigate to https://login.microsoftonline.com/ and sign in
  4. From the upper right hand corner of the Microsoft home page, choose "Install office"
  5. Once downloaded, install the software and login again

Additional Information: Need additional information or assistance? Contact the Technology Service Desk at (559) 278-5000. 

TAGS: Office 365, Mac, Editing

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