Global Protect - VPN - Windows


Using the VPN on campus requires a VPN client be install on your Windows device. The VPN server used at Fresno State is Global Protect. This short document will outline how to download, install and authenticate against the the Global Protect server. 

Download the VPN Client

NOTE: This walk through assumes you are using a reliable Internet connection.


While connected to the Internet please open your preferred browser and navigate to "" without quotes. For this example I will be using Microsoft Edge,


As outlined in the screen shot below, you will be presented with a login screen, please enter the same user name and password that you use when logging onto your PC. 














Once you have logged in you will be prompted to select the appropriate Global Protect client that matches your computer setup, ie Windows 32bit, Windows 64bit, or Mac OS 32/64bit.

If you are not sure which one to use, please contact the Technology Service Desk at (559) 278-5000, or contact your department or colleges Information Technology Liaison. (ITL)

Click on your chosen link to begin the download.



Once you click on the link the download dialog box will pop up. This download dialog may look different depending on the browser used and operating system. 


1.) Choose your preferred download location. "downloads" is the windows default location.

2.) Use the default file name or rename to something you prefer.

3.) Click the save button to begin the download.



Install Global Protect

Once the download completes, navigate to the download location and double click the global protect file to begin the install process.



Click "NEXT" after the install welcome dialog box pop up to continue the install.



The "install location folder" dialog box will prompt for the install location to be used. The default location given is fine and does not need to be changed unless you want Global Protect installed in an different location or on a different hard drive.

Click Next to continue.



The installer will prompt once more for verification of the install location.

Click Next to continue the install process.

The install should not take very long.



Once the install has completed you will be presented with a completion dialog box.

Click close to complete the install.



Using Global Protect

You should see a small "globe" on the bottom right of your desktop near the clock. Clicking this globe will present you with the Global Protect connection application as shown in the screen shot below.

Enter the following portal address without quotes, "", and click connect.

NOTE: you shold only have to do this part once. Global Protect will save the portal information next time it is used.


A sign in pop-up should appear prompting for user name and password.

Enter your computer login and password. (same credentials used to log into your computer.)


You should now be connected to VPN. You can use this task bar app to connect and disconnect from VPN.

Again, please ensure you have a solid Internet connection prior to attempting to connect to the VPN.

To disconnect open the Global Protect app and click disconnect as shown above.


If you need help or have any issues please contact the Technology Service Desk at (559) 278-5000.




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Article ID: 96647
Mon 1/27/20 1:30 PM
Tue 1/28/20 9:11 AM