Subject:
Fixing Office 365 Login Issues
Environment:
Fresno State University, Office 365
Article Summary:
Having issues using Office 365 after switching to your Fresno State account? This article provides information about resolving this issue.
Resolution:
If a user has had a free trial of Office365, and subsequently signed up for a Fresno State Office365 license through Fresno State, they may run into issues when attempting to sign in to Office using their Fresno State account.
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First, uninstall Office365. Do this through the control panel, select "Uninstall a program", and then select the entry/entries for Microsoft Office or Office 365 and click "uninstall"
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Once the uninstaller has finished, reboot the machine when prompted.
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Once all instances of Microsoft Office have been uninstalled, use the Office365 installer downloaded from the Office.com dashboard
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Once installation is complete, open any Office365 app (such as Word or Excel), and attempt to sign in using the Fresno State Account that was used to register for Office365.
**If still unable to sign in, there may be bad credentials stored on the machine. To resolve this issue:
- Close Office365
- Open Credentials Manager (can be found by typing "Credentials Manager" in the search bar on the taskbar).
- Select "Windows Credentials",
- Remove any Office365 related entries.
The user should now be able to sign in to their Office365 installation using their Fresno State credentials.
Additional Information:
Need additional information or assistance? Contact the Technology Service Desk at (559) 278-5000.
TAGS: Office 365, Log-in-Issues, Account