Problem Logging into Box.
1. If you are having problems logging into http://fresnostate.box.com please check that you know your current username and password. You can test this by logging into https://my.fresnostate.edu. If you are able to log into your my.fresnostate.edu account without any problem please follow the steps below. If you cannot log into your my.fresnostate.edu please see the link below for the instructions on how to reset your password. https://fresnostate.teamdynamix.com/TDClient/KB/ArticleDet?ID=79430
2. The first steps when logging into the Fresno State box account is to first make sure that you are trying to log into the Fresno State box account. You can verify this by going to http://fresnostate.box.com. Please see the picture below to see what Fresno State Box website looks like.
When trying to log into the Fresno State Box page we want to look for the three point provided by the picture above.
3. Once on the Fresno State Box website you will click the Continue button that is located in the center of the screen. Once you click the Continue button you will type in your Fresno State Username and password. If you get the error as shown in the picture below this means that you have already create a Public Box account using your Fresno State email address.
To correct this problem please follow the steps below to fix your account.
4. Because you have accidently created a public Box account using your Fresno State email address we most log into the public Box webpage in order to fix this problem. Please go to https://account.box.com/login. You will then sign in using your Fresno State email address and password that you used when you created your Box account. Please see the picture below for an example.
5. Once you are logged into the public Box account your next steps will be to change the primary email address associated with this account. We will get to this page by first clicking the link in the upper right hand corner of the screen. You will then select Account Setting.
6. Once you on the Account Setting page you will then Scroll down to where it says “Add a Collaborator or Link Personal Email”. You will then select the “Link Personal Email” option
7. Once you click the “Link Personal Email” button you will then see a new popup window. In the new window please select Link Personal Email.
You will then be asked for an email address please put in your person email address, this is your non Fresno State email address, then click Save.
8. Now you need to log into your person email address that you have just typed into the box website in order to verify your new email address for Box. Once you log in to your personal email account there are the two steps that you will have to take in order to verify the new email address that you have added. First find the email from Box.com. Please see the picture below.
Next you will click Verify Email. Once you click the link you have now verified you email account with box.
9. Now that we have added a secondary email address onto you public box account. Our next steps will be to set your new email address as your primary address then deleting your Fresno State email address off the public box account.
a. First we will go back to your box.com account and then go back to the Account Setting page. You will now see that your secondary email address has been added into your Box account. You will now mark the secondary email address as primary by clicking the Make Primary button. When you click the “Make Primary” button it will ask you to verify your password. Please see the picture below.
b. After marking your personal email address as the primary address the webpage will refresh to show that you secondary email account is now marked as your default email address. You can now remove the Fresno state email account by clicking Remove. 
10. You have now removed the Fresno State email address off of the public box account. Now you should be able to log into the Fresno State Box account by going to https://fresnostate.box.com. If you are still not able to log into the Fresno State box account please call the Service Desk at 559-278-5000.