Classroom Tech FAQ/Issues

Subject: 
Classroom Tech FAQ/Issues

Environment:
Fresno State University - Classroom AV Equipment 

Article Summary:
Having issues with sound or projecting in classrooms? 

Resolution: 

Question: The projector is ON. I’m on the right input but I can’t see my presentation on the screen, just the background of my laptop?

Answer: It’s most likely is a screen mirroring issue

  • Windows: Press Win+P and bring up the “Project” Pop-up menu. Select “Duplicate” if you’d like to see exactly what’s on your laptop on the projection screen
  • Apple: Go to the Apple menu > System Settings > Displays. In the sidebar, click the name of your external display and select Mirror for Built-in Display in the "Use as" pop-up menu. You can also use the Command + F1 keyboard shortcut to quickly toggle mirroring.

Question: I’m in a Hyflex Room, I’ve turned on the projector, but no matter what input I select it never shows up on screen.

Answer: Probably what is happening is that the system is toggled to HyFlex mode on the control panel.

  • On the control panel there is a button labeled “Extron/Zoom”, press that button and wait 5 seconds and your selected input should show up on the screen

Question: I’m trying to play a video but the audio is only coming out of my laptop speakers?

Answer: Your audio on your laptop did not transfer to your selected input at the teaching station.

  • Windows: Left click on the speaker Icon > select a sound output > Lastly choose the sound output that corresponds to the input you’ve selected on the control panel. 
  • Apple: in the upper right corner select the quick settings button > Sound > lastly choose the sound output that corresponds to the input you’ve selected on the control panel. 

NOTE: Normally your audio will follow your selected input automatically. When this doesn’t happen, it’s best practice to shut down your laptop and restart it and that functionality should be restored.

Additional Information:

Need additional information or assistance? Contact Classroom and Video Services at (559) 278.2674

TAGS: classroom, projector, audio 

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