Zoom Phone Location Services - Mac

Zoom Phone - Set Up e911 Location Permission

This article includes instructions for turning on your e911 Location Permission for Zoom phone.  


Technology Services has started transitioning (migrating) Fresno State users from Avaya telephones to the new Zoom phone services. As a part of this service users can dial emergency 911 from Zoom phone. This means users can dial e911 from their Zoom phone desktop application, desk phone and Zoom phone mobile device application. For e911 responders to identify user location when called from the Zoom phone software (desktop or mobile device), users must enable location permission on their Zoom phone devices. This is crucial for emergency services to locate callers in case of an emergency.

The University’s intent is to consider information and content as private and confidential unless they have explicitly been made available to other authorized individuals. It is not the University’s practice to inspect, monitor or disclose the content of information stored on or transmitted through the University’s information resources.  As a practical matter, authorized individuals may access others’ information and/or electronic communication when necessary for the maintenance and security of university information resources and services. When performing these functions, every effort is made to ensure the privacy of an individual’s information."

If you decide to purchase a deskphone, there is no additional configuration required in order to activate location awareness for 911 calling.

Instructions to Enable Location Services on Your Computer

Verify and Turn On “Location Permission” on a Mac

  1. Upon the first launch of Zoom phone, a user will be prompted to download and install the Location Helper software package. Follow the prompts to complete this installation before moving on.  Admin access is needed to install the software package.

  2. After the location helper has been installed, a user will be prompted for access to their Location Permission setting. Click Open Settings.

  3. NOTE: Zoom location permission cannot be changed within Zoom on aMac so you will be redirected to the Mac operating system level setting located in screen below. Preferences > Security & Privacy
  4. Administrator rights are required to make modifications in the Privacy settings. Authorize access by clicking on the lock on the lower left corner :

  5. You will be prompted for your Administrator level password. The lock will open, and you may now check the box next to Zoom.us.app:

  6. Once the Zoom app location permission has been given access, you will see in the Zoom Phone settings that you were successful in granting Zoom Location Permission when you enabled the Mac Location Services.

Enable Personal Location Address (for remote workers)

1. Open the Zoom app on your desktop

2. Hover your cursor over the red warning arrow and you will see a window saying No Emergency Address has been located. Select the Add Emergency Address button.

3. Select Add a new Emergency Address to add your address. If you are a University employee working remote from home, you will be asked to enter your current address. If you do not wish to enter your home address, 911 calling will be degraded and your location will not be available to Emergency Services Personnel.

Fill in the address boxes. To complete the Emergency Address setup you must check the box stating you are aware that this information will be shared with your account admin. You also have an option to select this address as your default address. Select the Add button.

4.  In the final window, you will be asked to verify your address and select Use this address button.

If you experience any issues installing the Location Helper package or granting the Zoom app Location Permission, please submit a ticket here.

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Article ID: 147292
Tue 10/18/22 4:20 PM
Wed 10/19/22 4:08 PM