Zoom Phone Location Services - Windows

Zoom Phone - Set Up e911 Location Permission

This article includes instructions for turning on your e911 Location Permission for Zoom phone.  


Technology Services has started transitioning (migrating) Fresno State users from Avaya telephones to the new Zoom phone services. As a part of this service users can dial emergency 911 from Zoom phone. This means users can dial e911 from their Zoom phone desktop application, desk phone and Zoom phone mobile device application. For e911 responders to identify user location when called from the Zoom phone software (desktop or mobile device), users must enable location permission on their Zoom phone devices. This is crucial for emergency services to locate callers in case of an emergency.

The University’s intent is to consider information and content as private and confidential unless they have explicitly been made available to other authorized individuals. It is not the University’s practice to inspect, monitor or disclose the content of information stored on or transmitted through the University’s information resources.  As a practical matter, authorized individuals may access others’ information and/or electronic communication when necessary for the maintenance and security of university information resources and services. When performing these functions, every effort is made to ensure the privacy of an individual’s information."

If you decide to purchase a deskphone, there is no additional configuration required in order to activate location awareness for 911 calling.

Instructions to Enable Location Services on Your Computer

Verify and Turn On “Location Permission” on a PC 

Option 1

  1. Upon first launch of Zoom Phone, you may be prompted to Allow Zoom to Access Your Location.
  2. If you see this prompt, click Allow:

  3. On the screen that loads, ensure the checkbox is selected to turn on your location permissions:



Option 2

  1. Open the Zoom app on your desktop or mobile device.
  2. Navigate to Settings (gear icon in the upper right and select it):

  3. From Settings, locate Phone in the left sidebar and select it.
  4. On the screen that loads, ensure the check box is selected to turn on your location permissions:

Option 3

  1. Open the Zoom app on your desktop or mobile device
  2. Navigate to Phone
  3. From Phone, locate the red dot and arrow icon in the upper right and select 

  4. On the screen that loads, click Open Settings:

  5. This will take you to the same location as Option 1.
  6. Once again, ensure the check box is selected to turn on your location permissions:

Note: The red dot and arrow will remain in your Zoom Phone account until you grant Zoom access to your location.

Enable Personal Location Address (for remote workers)

1. Open the Zoom app on your desktop

2. Hover your cursor over the red warning arrow and you will see a window saying No Emergency Address has been located. Select the Add Emergency Address button.

3. Select Add a new Emergency Address to add your address. If you are a University employee working remote from home, you will be asked to enter your current address. If you do not wish to enter your home address, 911 calling will be degraded and your location will not be available to Emergency Services Personnel.

Fill in the address boxes. To complete the Emergency Address setup you must check the box stating you are aware that this information will be shared with your account admin. You also have an option to select this address as your default address. Select the Add button.

4.  In the final window, you will be asked to verify your address and select Use this address button.

Set up Locations Services

After enabling Location Access in Zoom and setting up your Emergency Address, you will now see a red dot and (red or gray) arrow in the upper right corner of the application.  This indicates that there are still additional configurations needed in order to optimize your location settings to improve 911 response accuracy.

1. Start by clicking on the red dot:

2. On the screen that loads, click on Open Settings which will take you to the location settings in Windows. (Admin rights required)

3.  In the window that loads, click Change as indicated:

4. On the new screen, use the slide button to turn On the setting, as indicated:

5. The next time you make a Zoom phone call, the red dot and gray arrow icons will disappear.

If you experience any issues installing the Location Helper package or granting the Zoom app Location Permission, please submit a ticket here.

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Article ID: 147291
Tue 10/18/22 4:11 PM
Wed 10/19/22 4:08 PM