How to Submit a PeopleSoft Support Ticket


This Article is related to how to submit a PeopleSoft Support ticket. 

PeopleSoft Support Service is used to:

a) Request new or changes to existing reports & processes

b) Request help with 3rd party vendor integration

c) Request help with analysis, consulting and customer service

d) Report issues with any of PeopleSoft areas: Human Resources, Campus Solutions, Financials and My Fresno State Portal


1.     Submit a TeamDynamix Ticket



a)       Sign into


b)      Enter your email username and password and click on Login


c)       Click on the “PeopleSoft Support Requests” icon


d)      Close the window that pops up to get back to the original page


e)      Click on the “PeopleSoft Request – TDX” menu item



f)        Click on “Request Service” button


Select one of the options for the Request Type




Type a short description for the Request Title




Select the PeopleSoft Area




Select the PeopleSoft Sub-Area




Select the Request Impact



*Keep filling in the required fields.

Upload attachments if applicable

To submit, click on Request



You will receive an automated email with your ticket number

You will also get a page with your ticket number.




2.     Add Comments to your Ticket


Click on “View the request you just created




Click on Comment



Select the people icon, enter a comment and save



Or you can also just “reply back” to the email you received and your typed message will automatically be entered as a comment.


3.     Modify your Submitted Request


To modify what you selected/typed on the original request, click on Update



The TDX ticket opens in a pop-up window.

Scroll down and make the modifications.

When done click on Save




You can also open the ticket from your email.

Scroll down and click on the TDNext Tickets link



Scroll down until you find the Update and Comment buttons



4.      Closed Tickets


Once your ticket is closed, you will received an email notification letting you know that your request has been completed.



Article ID: 129499
Fri 3/5/21 9:45 AM
Fri 3/5/21 9:47 AM