This Article is related to how to submit a PeopleSoft Support ticket.
PeopleSoft Support Service is used to:
a) Request new or changes to existing reports & processes
b) Request help with 3rd party vendor integration
c) Request help with analysis, consulting and customer service
d) Report issues with any of PeopleSoft areas: Human Resources, Campus Solutions, Financials and My Fresno State Portal
1. Submit a TeamDynamix Ticket
a) Sign into https://my.fresnostate.edu
b) Enter your email username and password and click on Login
c) Click on the “PeopleSoft Support Requests” icon
d) Close the window that pops up to get back to the original page
e) Click on the “PeopleSoft Request – TDX” menu item
f) Click on “Request Service” button
Select one of the options for the Request Type
Type a short description for the Request Title
Select the PeopleSoft Area
Select the PeopleSoft Sub-Area
Select the Request Impact
*Keep filling in the required fields.
Upload attachments if applicable
To submit, click on Request
You will receive an automated email with your ticket number
You will also get a page with your ticket number.
2. Add Comments to your Ticket
Click on “View the request you just created”
Click on Comment
Select the people icon, enter a comment and save
Or you can also just “reply back” to the email you received and your typed message will automatically be entered as a comment.
3. Modify your Submitted Request
To modify what you selected/typed on the original request, click on Update
The TDX ticket opens in a pop-up window.
Scroll down and make the modifications.
When done click on Save
You can also open the ticket from your email.
Scroll down and click on the TDNext Tickets link
Scroll down until you find the Update and Comment buttons
4. Closed Tickets
Once your ticket is closed, you will received an email notification letting you know that your request has been completed.