How to Submit a PeopleSoft Support Ticket

 

This Article is related to how to submit a PeopleSoft Support ticket. 

PeopleSoft Support Service is used to:


a) Request new or changes to existing reports & processes


b) Request help with 3rd party vendor integration


c) Request help with analysis, consulting and customer service


d) Report issues with any of PeopleSoft areas: Human Resources, Campus Solutions, Financials and My Fresno State Portal

 

1.     Submit a TeamDynamix Ticket

 

 

a)       Sign into https://my.fresnostate.edu


 

b)      Enter your email username and password and click on Login


 

c)       Click on the “PeopleSoft Support Requests” icon



 

d)      Close the window that pops up to get back to the original page



 

e)      Click on the “PeopleSoft Request – TDX” menu item

 


 

f)        Click on “Request Service” button


 

Select one of the options for the Request Type

 

 

 

Type a short description for the Request Title

 

 

 

Select the PeopleSoft Area

 

 

 

Select the PeopleSoft Sub-Area

 

 

 

Select the Request Impact

 

 

*Keep filling in the required fields.
 

Upload attachments if applicable
 

To submit, click on Request

 

 


You will receive an automated email with your ticket number

You will also get a page with your ticket number.

 

 

 

2.     Add Comments to your Ticket

 

Click on “View the request you just created

 

 

 

Click on Comment

 

 

Select the people icon, enter a comment and save

 

 

Or you can also just “reply back” to the email you received and your typed message will automatically be entered as a comment.

 

3.     Modify your Submitted Request

 

To modify what you selected/typed on the original request, click on Update

 

 

The TDX ticket opens in a pop-up window.


Scroll down and make the modifications.

When done click on Save

 

 

 

You can also open the ticket from your email.


Scroll down and click on the TDNext Tickets link

 

 

Scroll down until you find the Update and Comment buttons

 

 

4.      Closed Tickets

 

Once your ticket is closed, you will received an email notification letting you know that your request has been completed.

 

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Details

Article ID: 129499
Created
Fri 3/5/21 9:45 AM
Modified
Fri 3/5/21 9:47 AM