Body
I Got An Email Saying My Password Was Reset, What Do I Do?
Subject:
Instructions for resetting the password for Email accounts.
Environment:
Fresno State University, Password Reset
Article Summary:
This document provides instructions for resetting the password on your email account
Resolution:
Password Resets
If you have received an email stating that your password has been reset but you do not remember resetting the password, please read the suggestions below to help you resolve this matter.
You may also give the Technology Service Desk a call at 559-278-5000. The Technology Service Desk is open Monday through Friday from 8am to 6pm.
If it is after business hours please follow the suggestions below.
Resetting your password using your security questions.
Go to https://idm.fresnostate.edu/pwreset/index.php
Click on the blue button "once you have read the information above, click here to change your password."
Select Forgot Password option located under the Sign in button
You will then be asked for your Username and Fresno State ID. Your Fresno State ID number is located on the back of your Fresno State ID card
After entering in your Username and Fresno State ID, press the continue button
You will then be asked your security question. If you can answer your security questions you will then be prompted to reset your password
If you are unable to reset your password using your security questions an answer and or it your account does not have security questions set up you may email techservicedesk@mail.fresnostate.edu asking for assistance.
What to do after resetting your password.
After resetting your password there are still a few steps that we suggest you take to secure your Fresno State account.
Change your Secret Questions at idm.fresnostate.edu/questions
To change your Secret Questions please log in with your Username and password
Select three Secret Questions and fill out their answers then click submit.
Verifying that no third part devices are accessing your Fresno State email account
Log into your Fresno State email account using the website mail.fresnostate.edu
Click on the Google Account button located in the upper right-hand corner of your screen.
Select "Manage your Google Account"
Select "Security" option located on the left-hand side of your screen
Scroll down to "Your devices" then select "Manage Devices"
You will now be shown a list of devices that have access or are still accessing your Fresno State email account.
If there are any devices that you do not recognize select the three-bullet point on the upper right-hand corner and click Sign out.
After completing all the steps above, we recommend enrolling your account into our Duo two-factor authentication system. More information regarding Duo can be found in the link below
https://fresnostate.teamdynamix.com/TDClient/1922/Portal/KB/?CategoryID=14678
Additional Information:
Need additional information or assistance? Contact the Technology Service Desk at (559) 278-5000.
TAGS: Gmail, Email, Password Reset